Studio Credit Allocations
Studio allocates credits to the following services.
|
Plan |
Studio Service |
Credits Allocated Monthly per IVA |
|---|---|---|
|
IVA |
Datastore Transcription |
10,000 |
|
|
Number insights |
5,000 |
|
|
Workflow Module |
10,000 |
|
|
Tone Analyzer |
5,000 |
|
Digital IVA |
Chat Messaging |
20,000 |
Usage
The following activities use credits.
|
Plan |
Studio Service |
Activity |
Credits Used |
|---|---|---|---|
|
IVA |
Datastore Transcription |
Use the transcription service. |
1 |
|
|
Number insights |
Run a check to see if a number is landline, virtual, or mobile (command get_number_type). |
1 |
|
|
Workflow Module |
Run a workflow task. |
1 |
|
|
Tone Analyzer |
Make a Tone Analyzer request. See Tone Analyzer. |
1 |
|
Digital IVA |
Chat Messaging |
Send or receive a message. A log is entered in the system log for one of the following events.
See System Log Events. |
1 |
Balance
To show the number of messages and workflow task runs that are left in the current allocation, see Analyze | Virtual Agent Usage. See also Build | Messaging Tasks, Build | Chatbot Tasks, Build | Workflow Tasks, and Build | WhatsApp Tasks.
Alerts
To raise an alert when usage approaches the limits allocated under the Studio account plan, see Manage | Account Profile. Contact your service provider to increase allocations.
Usage Limits
The original limit to Studio usage can be calculated as follows.
Original Limit = Allocated Units * Studio Service Limit
For one allocated unit, ChatBot messaging is limited to 20,000 messages.
If bursting is enabled, usage can exceed this original limit.
Bursting Limit = Original Limit * Burst Percentage / 100
Total Limit = Original Limit + Bursting Limit
The service provider configures bursting for the Studio account on the Digital IVA plan. The service provider must also be configured for bursting.
The service provider configures the burst percentage for the Studio account, also on the Digital IVA plan. The maximum burst percentage is configured on the service provider plan.