Virtual Agent Usage

Analyze the usage of the virtual agent on Studio accounts.

From the Analyze menu, select Virtual Agent Usage.
Select from the tabs at the top of the screen.

Filter the display.

Parameter	Description
Search	Enter a search term to filter on the name of the Studio account and tasks in the account.
Date	Select the date range.
Service Provider	Select the service provider. The selectable list depends on the logged in Studio user.
Account	Select Studio accounts. The selectable list depends on the selected service provider and Studio accounts available to the logged in Studio user.
Tasks	Select Studio tasks. By default, All Tasks display for the selected service provider and Studio accounts.

Voice

Column	Description
>	Expand the table to show usage for each Studio task.
Account	The Studio account.
Account Plan	The account plan assigned to the Studio account.
Total Calls	The number of inbound and outbound calls.
Total Seconds	The sum of the duration of all calls in seconds.
More	For each task, click More to open the Voice Detailed Log with these details: Date in UTC time Phone number Call type as inbound or outbound Call status Call duration Call completion reason (typically, hang up)

Messaging

Note:

The number of messages left setting indicates the number of messages still available to send and receive on this month's quota for the Studio account.

Column	Description
>	Expand the table to show usage for each Studio task.
Account	The Studio account.
Total Messages	The number of messages.
Total Segments	The number of message segments. One segment equals 140 characters. Each message is made up of one or more (whole number) segments.
More	For each task, click More to open the Messaging Detailed Log with these details: Date in UTC time Message origin (incoming or outgoing) Message sender

Workflow

Note:

The number of runs left setting indicates the number of times a workflow task can run on the remainder of this month's quota for the Studio account.

Column	Description
>	Expand the table to show usage for each workflow task.
Account	The Studio account.
Total Executions	The number of times a workflow task was run.
Total Duration	The sum of the run-times of workflow tasks.
More	For each task, click More to open the Workflow Detailed Log with these details: Date in UTC time Source Run-time duration

ChatBot

Note:

The number of messages left setting indicates the number of messages still available to send and receive on this month's quota for the Studio account.

Column	Description
>	Expand the table to show usage for each Studio task.
Account	The Studio account.
Total Messages	The number of ChatBot messages.
More	For each task, click More to open the ChatBot Detailed Log with these details: Date in UTC time Message origin (incoming or outgoing) Message sender

Biometrics

Column	Description
>	Expand the table to show usage for each Studio task.
Account	The Studio account.
Current Enrolled	The number of current enrollments.
Total Verify	The number of times the caller's voice is compared to the voiceprint.
Total Transactions	The total number of verifications, enrollments, and voice print deletes in the selected time and grouped by call ID.
Export	Download the report as a CSV file.
More	For each task, click More to open the Biometric Detailed Log with these details: Date in UTC time Usage type (enroll, verify, or delete) UUID Final status (good or fail)

For information about how to use biometrics in Studio, see Biometrics.

Transcription

Column	Description
>	Expand the table to show usage for each Studio task.
Account	The Studio account.
Total Usage	The number of times the transcription service was used.
Total Number of Blocks	The number of blocks used to store transcriptions. Studio stores transcriptions in 15 second blocks.
Total Seconds	The sum of the duration of all transcriptions in seconds.
More	For each task, click More to open the Transcription Detailed Log with these details: Date in UTC time Number of blocks Total Seconds

Tone Analyzer

Column	Description
>	Expand the table to show usage for each Studio task.
Account	The Studio account.
Total Usage	The number of tone analyzer requests.
More	For each task, click More to open the Tone Analyzer Detailed Log with the date in UTC time.

For information about how to use tone analyzer in Studio, see Tone Analyzer.

Number Insights

Column	Description
>	Expand the table to show usage for each Studio task.
Account	The Studio account.
Total Usage	The number of times the get_number_type command was run to see if a number is landline, virtual, or mobile.
More	For each task, click More to open the Number Insights Detailed Log with the date in UTC time.