System Log

Use the system log to trace call flow activity.

Opening the System Log

  1. Open the call flow editor.

    1. From the Build menu, select Tasks.

    2. Hover over the task and click View Canvas.

  2. Top-right of the canvas, click Show Task Logs.

System Log Events

The system log captures event data. For an example system log, see the illustration.

Column Description

UUID

UUID is Universal Unique Identifier.

If a > is next to the UUID, click to open Log Details on the event.

Time Stamp

The time stamp shows the date and time of the event in the time zone selected for the Studio user profile. If a time zone is not selected for the Studio user profile, the time stamp shows the date and time in the time zone selected for the Studio account.

Event

Parameter 1

Parameter 2

Parameter 3

Show the logged event and associated parameters.

Each logged event has up to three associated parameters. Logged events include the following:

  • When the call starts and ends.

  • Where a decision is made, the log shows the expression matched and the branch taken. Click the links to show the node and branch in the call flow.

  • Where tasks are linked, click to show the link task node in the call flow or the linked task.

  • Where Speech-to-Text captures the caller utterance, the log shows the caller utterance. Click to show the node to capture the caller utterance.

For more information on events and their parameters, see System Log Events.

Linked Tasks

Where tasks are linked, open the parent task in the system log to see the entire call flow. Events belonging to child tasks are highlighted light blue in the system log. Events belonging to children of child tasks are highlighted deep blue.

Click to show the link task node in the call flow or the linked task.

For more information on events and their parameters, see System Log Events.

For more information on the link task node, see Link Task.

Showing the Call Flow

Navigate from a system log event to the related node in the call flow editor.

  • To view the call flow, click Control+hover over the node.

  • To open the call flow editor, click the node.

  • Where linked tasks are used, to open a child task in the call flow editor, click the child task.

Filter Events

Click an event name to filter the system log to show only events with this name. Click Refresh to show the entire system log.

System Log Actions

Actions

 

 Description

Export Data

Export the system log to a local CSV file.

Refresh

Refresh the data on the screen.

Filter

Filter on any of the following: UUID, timestamp, event, param1, param2, param3, node ID, node name, no match attempts, no input events

Follow these guidelines when building query conditions:

  • Click Add Node to begin.

  • Select from the standard operators, such as equal to, not equal to, starts with, and doesn't end with.

    For string and audio columns, is empty, and is not empty are available.

  • Create complex queries with nodes and groups.

  • Click Preview to ensure the right records are matched.

Note:

While using preview, click the column settings icon to show or hide columns in the datastore.

Column Settings

Show or hide columns in the system log.

Debug Mode

Show more events in the system log. For information on the events shown in debug mode, see System Log Events.

To enable and disable debug mode, see Task Properties.

Length of History

The system retains log data for one month.