System Variables
Studio automatically creates system variables to capture information from the task as it runs.
While testing the call flow, you can assign values to system variables. Use the Start node. Remove these assignments from the start node when testing is complete.
| Variable | Tasks |
Description |
|---|---|---|
|
sys.ANI |
Voice, Messaging, ChatBot, and What's App |
For an inbound call, stores the number of the incoming call. For an outbound call, stores the number called. |
|
sys.DNIS |
Voice, Messaging, ChatBot, and What's App |
For an inbound message, stores the number sending the incoming message. For an outbound message, stores the number messaged. |
|
sys.UUID |
All |
Stores the universal unique identifier of the event. |
|
sys.MESSAGE_TEXT |
Messaging, ChatBot, and Whats App |
Stores the message text for inbound and outbound messages. |
|
sys.MESSAGE_JSON |
ChatBot |
Stores complex data in JSON format, such as rich media added to a conversation through the Conversationnode, Advanced tab. |
|
sys.CALL_START_TIME |
Voice |
Stores the time the script started to run. The timestamp is recorded in milliseconds. |
|
sys.REGION |
All |
Stores the application region where the code is deployed. An example is US. |
|
sys.POP |
All |
Stores the application pop where the code is deployed. Examples are VIR and CHI. |
|
sys.ServiceProviderName |
All |
Stores the name of the service provider that owns the task. |
|
sys.ServiceProviderId |
All |
Stores the ID of the service provider that owns the task. |
|
sys.AccountName |
All |
Stores the name of the account that owns the task. |
|
sys.AccountId |
All |
Stores the ID of the account that owns the task. |
|
sys.TaskName |
All |
Stores the name of the task to initiate the call flow. |
|
sys.TaskId |
All |
Stores the ID of the task to initiate the call flow. |
|
sys.CurrentTaskId |
All |
Stores the ID of the task currently being processed. Where tasks are linked using Link Task, the task currently being processed may not be the same as the task to initiate the call flow. |
|
sys.CurrentTaskName |
All |
Stores the name of the task currently being processed. Where tasks are linked using Link Task, the task currently being processed may not be the same as the task to initiate the call flow. |
|
sys.TypeDetected |
All |
Stores the task type. The task type could be voice, messaging, chatbot, whatsapp, or workflow. |
|
sys.LAST_MESSAGE_MEDIA_TYPE |
ChatBot and WhatsApp |
Stores the rich media type most recently received in the conversation. The rich media type could be link, reply, postback, or location. For more information, see Conversation. |
|
sys.LAST_MESSAGE_MEDIA |
ChatBot and WhatsApp |
Stores the URL of the attached rich media. Requires that the Studio account is linked to a Five9 domain with Use File Service enabled. See Studio Accounts. |
|
sys.LocationLatitude |
ChatBot |
Stores the latitude coordinate of the caller. See Conversation. |
|
sys.LocationLongitude |
ChatBot |
Stores the longitude coordinate of the caller. See Conversation. |
|
sys.DOMAIN_ID |
Voice |
For an incoming call from VCC, stores the VCC domain ID. |