Voice Tasks

Use voice tasks to develop a call flow to process calls on the voice channel.

The Dashboard for Voice Tasks

Open the dashboard from the Build menu. Select Tasks.

The Voice tab and display of voice tasks is to the front.

Display	Description
Phone Numbers	The number of phone numbers added to this Studio account.
In Use	The number of phone numbers assigned to tasks.
Available	The number of phone numbers unassigned to tasks.

Each task displays in card format.

Interact with the task from the card display.

Display

Location

Description

Upper-left corner

To use the task, map at least one phone number. Click to open the Assign Numbers dialog.

Upper-left corner

The phone number assigned to the task. To change, click to open the Assign Numbers dialog.

Upper-left corner

Number of current active calls.

Upper-right corner

Select from the available options.

Menu	Description
Edit	Edit the properties of the task. For information on these properties, see Task Properties - Voice.
Duplicate	Create a copy of the task.
Manage Phone Numbers	Manage the phone numbers mapped to the task. Open the Assign Numbers dialog.
Check In Use	Check if the task is: Linked to from another task (using the Link Task node). Used in Campaigns.
Delete	Delete the task.
Export	Export the task. See Task Export and Import.

Lower-left corner

The task is locked. Click to unlock.

Lower-right corner

The task is a favorite. Click to remove the favorite status.

View Canvas

Middle on hover

Click to open the task in the Call Flow Editor.

Lower-left corner on hover

The task is unlocked. Click to lock.

Lower-right corner on hover

The task is not a favorite. Click to make the task a favorite.

Select a task to display more information.

Detail	Description
Name	Voice task name.
ID	Voice task ID.
Text To Speech Voice	All prompts play in this voice by default. Set the property in Task Properties - Voice.
Beep Detection	When switched on, the call flow routes to the Beep Detection canvas when Studio hears a beep after connecting the call. This setting applies to inbound and outbound calls. Set the property in Task Properties - Voice.
Machine Detection	When switched on, the call flow routes to the Machine Detection canvas when Studio detects that the call has been initiated or answered by a machine instead of a human. This setting applies to inbound and outbound calls. Set the property in Task Properties - Voice.
Operator Transfer	When switched on, the operator has transfer capabilities. This is an advanced feature and is switched off by default. This setting applies to outbound calls. Set the property in Task Properties - Voice.
Mapped Phone Numbers	Phone numbers mapped to this task. Manage phone numbers from the Assign Numbers dialog.

Action	Description
Edit Task	Edit the properties of the task. For information on these properties, see Task Properties - Voice.