Studio 7
Studio is an omnichannel cloud-based platform to deploy IVAs and self-service applications.
This is the Studio 7 user guide.
What's New
This table lists the changes made in previous releases of this document:
|
Release |
Change |
Topic |
|---|---|---|
|
MAR 2023 |
Release Studio 7.1.3 |
|
|
Languages supported by built-in open form types |
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|
|
Release Studio 7.1.2.1 |
|
|
|
Corrections to examples using the dateFns prefix |
|
|
FEB 2023 |
Differences between Studio 6 and Studio 7 |
|
|
|
Release Studio 7.1.1 |
|
|
|
Use the Five9 WFA node to connect directly to Five9 Work Flow Automation. |
|
|
|
Built-in Open Form Types |
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|
|
Languages and their codes supported by each ASR |
|
|
|
String functions |
|
|
|
Open Forms with Google Cloud Dialogflow CX documentation improvements, specifically to retrieving the agent name, test query parameters, and grant Studio access to Dialogflow Virtual Agents. |
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|
Authenticate with the REST API documentation improvements |
|
|
JAN 2023 |
New Studio Home and title pages |
|
|
|
How to integrate digital IVA in Studio with VCC |
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|
JSON format for rich media in the Conversation Node |
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Newly documented System and Payment variables |
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|
Oct 2022 |
Expansion of the Studio Manage section |
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|
|
Further clarifications to advanced ASR settings |
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|
Removal of the Studio Reference |
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|
Sep 2022
|
XSIP Variables |
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|
Visual Form Node |
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|
Create an open form type to use with the Text Form node and IBM Watson. |
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Clarifications to advanced ASR settings |
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|
New confirmation tab where caller can confirm input |
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|
Integration node log details |
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|
JavaScript content items |
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|
Authentication profiles in the integration node support variables |
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|
Aug 2022 |
System Log documentation updates including System Log Events |
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|
Biometrics updates, including data for the number of times the biometrics node was used in a time period |