DNIS Pool

Use the DNIS pool with the Screenpop Transfer node.

A DNIS pool is a collection of phone numbers stored in Studio for the purpose of forwarding calls to a call center.

On assigning a call to a call center, Studio uses a round robin policy to retrieve the next unallocated number from the pool. Once all the numbers have been used, Studio reuses the number pool. Ensure that the DNIS pool size is large enough for the expected call volume, so that the same DNIS is not used for two calls transferred at the same time.

Create and manage the DNIS pool from the Manage menu. Select the DNIS Pool option.

Creating a DNIS Pool

1. Click Create DNIS Pool.

2. Give the DNIS pool a name.

3. Select to Add Number Range or Upload CSV File.

Adding a Number Range

1. While creating or editing a DNIS pool, select to Add Number Range.

2. Enter the highest and lowest number in the range.

3. Select to append to existing numbers or replace existing numbers.

Uploading a CSV file

1. Enter the numbers to add to the DNIS pool in a CSV (comma separated values) file, one phone number per line.

   To download the template, open the screen to create or edit a DNIS pool. Click Download Template.

2. While creating or editing a DNIS pool, select to Upload CSV File.

3. Drop the CSV file in the place provided.

   If there are errors in the file, you are prompted to retry.

   1. Ensure that the data conforms to the template.

   2. Maximum file size is 10MB.

4. Select to append to existing numbers or replace existing numbers.

Managing DNIS Profiles

1. Select a DNIS pool from the list.

   The DNIS pool is highlighted. More details on the DNIS pool are displayed to the right of the page.

2. From the Actions menu, select from the various options.

   Action	Description
   Edit	Edit the DNIS pool.
   View Data	List the numbers in the DNIS pool. Show numbers that are currently allocated to a call. See DNIS Pool Data.
   Delete	Delete the DNIS pool.