Bridge Transfer

Use the bridge transfer node to transfer the call so that the call remains in the current loop after it is transferred, during talk time with the caller at the transferred telephone number, and until the call is terminated. Use bridge transfers cautiously.

Name

Give the node a name.

Transfer to Phone Number

Enter the phone number required to transfer the call.

To enter the phone number, click the pencil to the right of the field. This will open the Expression Builder.

ANI

Optionally, include ANI (Automatic Number Identification). To enter the ANI, click the pencil to the right of the field. This will open the Expression Builder.

ANI modification is network dependent. Consult your service provider for information on its implementation, including possible limitations to providing an ANI not associated with your service.

Display Name

Optionally, include a display name.

To enter the display name, click the pencil to the right of the field. This will open the Expression Builder.

Transfer Time-Out (seconds)

Select the time in seconds to wait for the call to transfer successfully before applying the no answer/busy event handler. If unspecified, the platform default is used.

No Answer/Busy Event Handler

Select the call flow to follow if the transfer is unsuccessful. This field is required.

The call flow will be created on a canvas from this task. If the canvas has not been created yet, then type the name of the canvas in the field.

On Hold Music

You may want the caller to listen to an audio file while placed on hold. From On Hold Music, click to upload a WAV file (maximum 2MB).