Decision

Use the decision node to route the call according to logical calculations. The call can be routed to any number of scripts or menu nodes, depending on the decisions that the caller makes and the logic inside the node. Decision nodes are very flexible, and a wide variety of functionality is supported.

The decision node is followed by one or more branch nodes that are created automatically based on the conditions set.

Name

Give the node a name.

Match Conditions

Add as many match conditions as you need.

Field	Description
Decision Rule	Create the decision rule. Click the pencil icon to open the Expression Builder.
Goto Node	Select the node. The call routes to this node when the conditions set in the decision rule are met. Select from the available nodes in the call flow or type a new node name.

Otherwise Goto Node

Select the node. The call routes to this node when none of the above conditions are met. Select from the available nodes in the call flow or type the name of a new node.

This field is required to ensure best practices are followed, where the call flow has a backup node, even though in some cases that may seem redundant.

Example

This example shows one decision rule. The call is routed to node processed_2 when that rule is met. Otherwise, the call is routed to node go_to_1.

The decision rule in the Expression Builder looks like this.