Chatbot Tasks

Use Chatbot tasks to develop a call flow to interact with customers through webchat or a mobile app. Chatbot tasks use a digital channel. See also the ChatBot Client Development Guide.

The Dashboard for Chatbot Tasks

Open the dashboard.

From the Build menu, select Tasks.
From the tabs at the top of the screen, select Chatbot.

Studio Account Resource Usage

Display	Description
Number of Messages Left	Shows the number of messages that can be sent and received on the current allocation for this Studio account. The color changes to red when the number of messages is fewer than 5% of the initial allocation as calculated by multiplying the number of IVAs by the upper limit for the number of messages.

Display

Description

Number of Messages Left

Shows the number of messages that can be sent and received on the current allocation for this Studio account.

The color changes to red when the number of messages is fewer than 5% of the initial allocation as calculated by multiplying the number of IVAs by the upper limit for the number of messages.

Chatbot Task Cards

Each task is displayed in card format.

Interact with the task from the card display.

Display

Location

Description

Upper-left corner

Number of messages received.

Upper-right corner

Select from the available options.

Menu	Description
Edit	Edit the properties of the task. For information on these properties, see Task Properties - Digital.
Duplicate	Create a copy of the task.
Check In Use	Check if the task is: Linked to from another task (using the Link Task node). Used in Campaigns.
Delete	Delete the task.
Export	Export the task. See Task Export and Import.

Lower-left corner

The task is locked. Click to unlock.

Lower-right corner

The task is a favorite. Click to remove the favorite status.

View Canvas

Middle on hover

Click to open the task in the Call Flow Editor.

Lower-left corner on hover

The task is unlocked. Click to lock.

Lower-right corner on hover

The task is not a favorite. Click to make the task a favorite.

Show Details

Select a task to display more information.

Chatbot Task Details

Detail	Description
Name	Chatbot task name.
ID	Chatbot task ID.
Conversation Session Timeout	Reply wait time in minutes. The conversation ends if a reply is not received. Set in Task Properties - Digital.
Chatbot Task Key	Identify the Chatbot task with this unique key.
	Click to copy the Chatbot task key to the clipboard.

Actions Menu

Action	Description
Edit	Edit the properties of the ChatBot task. For information on these properties, see Task Properties - Digital.
API Info	Open the documentation for the POST ChatBot API. See also the ChatBot Client Development Guide.