Messaging Tasks

Use messaging tasks to develop a call flow to process SMS messages on the digital channel.

Note:

During an outgoing messaging campaign using standard SMS numbers, Studio processes 15 messages every 5 seconds for each campaign. When using SMS short codes, Studio processes 100 messages every second for each campaign. SMS short codes are ideal when running large list-based campaigns.

The Dashboard for Messaging Tasks

Open the dashboard.

From the Build menu, select Tasks.
From the tabs at the top of the screen, select Messaging.

Studio Account Resource Usage

Display	Description
Phone Numbers	The number of phone numbers added to this Studio account.
In Use	The number of phone numbers assigned to tasks.
Available	The number of phone numbers unassigned to tasks.
Number of Messages Left	Shows the number of messages that can be sent and received on the current allocation for this Studio account. The color changes to red when the number of messages is fewer than 5% of the initial allocation as calculated by multiplying the number of IVAs by the upper limit for the number of messages.

Messaging Task Cards

Each task is displayed in card format.

Interact with the task from the card display.

Display

Location

Description

Upper-left corner

To use this task, map at least one phone number. Click to open the Assign Numbers dialog.

Upper-left corner

The phone number assigned to the task.

Upper-left corner

The number of messages received.

Upper-right corner

Select from the available options.

Menu	Description
Edit	Edit the properties of the task. For information on these properties, see Task Properties - Digital.
Duplicate	Create a copy of the task.
Manage Phone Numbers	Manage the phone numbers mapped to the task. Click to open the Assign Numbers dialog.
Check In Use	Check if the task is: Linked to from another task (using the Link Task node). Used in Campaigns.
Delete	Delete the task.
Export	Export the task. See Task Export and Import.

Lower-left corner

The task is locked. Click to unlock.

Lower-right corner

The task is a favorite. Click to remove the favorite status.

View Canvas

Middle on hover

Click to open the task in the Call Flow Editor.

Lower-left corner on hover

The task is unlocked. Click to lock.

Lower-right corner on hover

The task is not a favorite. Click to make the task a favorite.

Show Details

Select a task to display more information.

Messaging Task Details

Detail	Description
Name	Messaging task name.
ID	Messaging task ID.
Conversation Session Timeout	Reply wait time in minutes. The conversation ends if a reply is not received. Set in Task Properties - Digital.
Mapped Phone Numbers	Phone numbers mapped to the task. Manage this with the Assign Numbers dialog.

Actions Menu

Action	Description
Edit Task	Edit the properties of the messaging task. For information on these properties, see Task Properties - Digital.