WhatsApp Tasks

Use WhatsApp tasks to develop a call flow to respond to your customers over the WhatsApp digital channel.

Media and Attachments

Send and receive media attachments.

Images
PDF
Video
Web links

Send and receive one media attachment per message. The size of the attachment is limited to 5MB.

Media	Description
Images	Some image formats are not supported. For example, GIF image formats are not supported.
Web Links	When sending a web link, omit the HTTP or HTTPS protocol. For example, send www.google.com

Media

Description

Images

Some image formats are not supported. For example, GIF image formats are not supported.

Web Links

When sending a web link, omit the HTTP or HTTPS protocol.

For example, send www.google.com

Limitations

Limitation	Description
Campaigns	You cannot create outbound campaigns with WhatsApp numbers.
Send SMS	You cannot use the Send SMS node.

The Dashboard for WhatsApp Tasks

Open the dashboard.

From the Build menu, select Tasks.
From the tabs at the top of the screen, select WhatsApp.

Studio Account Resource Usage

Display	Description
Phone Numbers	The number of phone numbers added to this Studio account.
In Use	The number of phone numbers assigned to tasks.
Available	The number of phone numbers unassigned to tasks.
Number of Messages Left	Shows the number of messages that can be sent and received on the current allocation for this Studio account. The color changes to red when the number of messages is fewer than 5% of the initial allocation as calculated by multiplying the number of IVAs by the upper limit for the number of messages.

WhatsApp Task Cards

Each task displays in card format.

Interact with the task from the card display.

Display

Location

Description

Upper-left corner

To use this task, map at least one phone number. Click to open the Assign Numbers dialog.

Upper-left corner

The phone number assigned to the task.

Upper-left corner

The number of messages received.

Upper-right corner

Select from the available options.

Menu	Description
Edit	Edit the properties of the task. For information on these properties, see Task Properties - Digital.
Duplicate	Create a copy of the task.
Manage Phone Numbers	Manage the phone numbers mapped to the task. Click to open the Assign Numbers dialog.
Check In Use	Check if the task is: Linked to from another task (using the Link Task node). Used in Campaigns.
Delete	Delete the task.
Export	Export the task. See Task Export and Import.

Lower-left corner

The task is locked. Click to unlock.

Lower-right corner

The task is a favorite. Click to remove the favorite status.

View Canvas

Middle on hover

Click to open the task in the Call Flow Editor.

Lower-left corner on hover

The task is unlocked. Click to lock.

Lower-right corner on hover

The task is not a favorite. Click to make the task a favorite.

Show Details

Select a task to display more information.

WhatsApp Task Details

Detail	Description
Name	WhatsApp task name.
ID	WhatsApp task ID.
Conversation Session Timeout	Reply wait time in minutes. The conversation ends if a reply is not received. Set in Task Properties - Digital.
Mapped Phone Numbers	Phone numbers mapped to the task. Manage this with the Assign Numbers dialog.

Actions Menu

Action	Description
Edit Task	Edit the properties of the task. For information on these properties, see Task Properties - Digital.