Account Profile

Show and update details for the current Studio account.

Open this screen from the Manage menu. Select the Account Profile option.

Account ID

Account ID for this Studio account.

Name

Name of this Studio account.

Note

Notes or a description for this Studio account.

Logo

Click to upload a JPG file.

Display Date Format

Set the format to display dates and times for the Studio account.

Format		Description
International	yyyy/mm/dd	Display dates in year, month, day order.
US	mm/dd/yyyy	Display dates in month, day, year order.
Australia	dd/mm/yyyy	Display dates in day, month, year order.

The Studio user sees the date and time display in the following format:

• The format set for the Studio user.

• • Studio users with access through Admin Console cannot set a Studio user display date format.

  • Studio users with access independent of Admin Console set the display date format in the user profile. See My Profile.

• The format of the account, if not set for the Studio user.

• The format of the service provider, if not set for the Studio user or account.

• The international date format if not otherwise set.

Time Zone

Set the time zone to display dates and times for the Studio account.

The Studio user sees the date and time displayed in the following time zone:

• The time zone set for the Studio user.

• • Studio users with access through Admin Console set the time zone in Admin Console.

  • Studio users with access independent of Admin Console set the time zone in the user profile. See My Profile.

• The time zone of the account, if not set for the Studio user.

• The time zone of the service provider, if not set for the Studio user or account.

Alert Settings

When activated, the supplied email addresses receive alert messages as follows:

• When the Studio account usage approaches the credits allocated. See Studio Credit Allocations.

• When the Studio account usage exceeds the credits allocated. This is applicable to Studio accounts where bursting is enabled.

• Alerts are sent once per day per alert level.

• Alerts are sent as soon as the threshold for the alert level is passed.

The screen shows the time the last alert was sent.

Contact your service provider to increase the credits allocated or enable bursting.

Setting	Description
Email Addresses	Studio sends alerts to these email addresses. To add multiple email addresses, separate each address with a comma.
Voice	Set the threshold using the slider. The threshold applies to the number of sessions run in the Studio account as a percentage of the number of sessions allowed for the Studio account. The number of sessions allowed depends on the number of IVAs (units) assigned to the Studio account. This number does not include burst units. If bursting is switched off then at 100% usage the Studio account rejects calls. If bursting is switched on then usage continues past 100% to the number of burst units allocated to the Studio account.
Chatbot	Set the threshold numerically. The threshold applies to the number of usage credits left in the allocation. This allocation does not include bursting. When the number of credits falls to the set threshold, Studio sends an email alert. The lowest threshold you can set is 1. When no credits remain, usage can continue only if bursting is enabled. Usage continues to the number of burst units allocated to the Studio account.
Biometrics Enroll	Set the threshold numerically. The threshold applies to the number of biometrics enrollment attempts left in the allocation. When the number of biometrics units left in the Studio account falls to the set threshold, Studio sends an email alert. One biometrics attempt equates to one enrollment attempt (whether successful or not).

Add up to three alerts in increasing levels of severity: Alert 1, Alert 2, and Alert 3.

Alert	Description
Alert 1	Set the threshold for Alert 1 first. You can now set a threshold for Alert 2.
Alert 2	Set the threshold for Alert 2 at a higher level of severity than Alert 1. You can now set a threshold for Alert 3.
Alert 3	Set the threshold for Alert 3 at a higher level of severity than Alert 2.