Account Properties

Service providers fill in these properties for a new Studio account. Service providers can edit these properties for an existing Studio account.

Opening the Dialog

1. From the Manage menu, select the Accounts option.

2. Select from the table of existing Studio accounts or click Add Account.

3. Fill in the properties.

Name

Name of the Studio account.

Note

Notes about the Studio account for your reference.

Logo

Optionally, upload a logo for the Studio account.

The logo appears in the top left corner of the Studio user interface next to the account name.

Display Date Format

Display dates and times in the selected format.

Format		Description
International	yyyy/mm/dd	Display dates in year, month, day order.
US	mm/dd/yyyy	Display dates in month, day, year order.
Australia	dd/mm/yyyy	Display dates in day, month, year order.

The display date format set in the user profile takes precedence over this setting. If not selected for the account and user profile, use the display date format for the service provider. If no display date format is selected, use the international date format.

Time Zone

Dates and times display in the time zone selected for the Studio account. The time zone for the Studio user, if selected, takes precedence over the time zone selected for the Studio account.

QforMe Trunk

Select the QforMe trunk.

For more on QforMe and Studio, see QforMe.

Password Policy

Select from the password policies added to the Manage section of Studio.

Link Domain

To link the Studio account to a Five9 domain, type the Five9 domain ID.

A Studio account links to one Five9 domain at a time. A Five9 domain links to one Studio account at a time. You cannot save the Studio account if the Five9 domain ID is already linked to another Studio account.

Use File Service

Enable to add attachments to chat sessions delivered using Five9 Web Messenger.

This is relevant only for a Studio account linked to a Five9 domain.

Click the toggle to enable or disable Use File Service.