Account Properties

Service providers fill in these properties for a new Studio account. Service providers can edit these properties for an existing Studio account.

Opening the Dialog

  1. From the Manage menu, select the Accounts option.

  2. Select from the table of existing Studio accounts or click Add Account.

  3. Fill in the properties.

Name

Name of the Studio account.

Note

Notes about the Studio account for your reference.

Logo

Optionally, upload a logo for the Studio account.

The logo appears in the top left corner of the Studio user interface next to the account name.

Display Date Format

Set the format to display dates and times for the Studio account.

Format

 

 Description

International

yyyy/mm/dd

Display dates in year, month, day order.

US

mm/dd/yyyy

Display dates in month, day, year order.

Australia

dd/mm/yyyy

Display dates in day, month, year order.

The Studio user sees the date and time display in the following format:

  • The format set for the Studio user.

    • Studio users with access through Admin Console cannot set a Studio user display date format.

    • Studio users with access independent of Admin Console set the display date format in the user profile. See My Profile.

  • The format of the account, if not set for the Studio user.

  • The format of the service provider, if not set for the Studio user or account.

  • The international date format if not otherwise set.

Time Zone

Set the time zone to display dates and times for the Studio account.

The Studio user sees the date and time in the following time zone:

  • The time zone set for the Studio user.

    • Studio users with access through Admin Console set the time zone in Admin Console.

    • Studio users with access independent of Admin Console set the time zone in the user profile. See My Profile.

  • The time zone of the account, if not set for the Studio user.

  • The time zone of the service provider, if not set for the Studio user or account.

QforMe Trunk

Select the QforMe trunk.

For more on QforMe and Studio, see QforMe.

Password Policy

Apply a password policy to Studio user credentials.

Select from the password policies added to the Manage section of Studio.

This setting applies to Studio users who log in from the Studio web site. It does not apply to Studio users who access Studio through the Admin Console.

Link Domain

Enter a Five9 domain ID to link the Studio account to a Five9 domain.

The differences between Studio accounts linked (and not linked) to a Five9 domain follow.

Studio accounts linked to a Five9 domain

 Studio accounts not linked to a Five9 domain

The Studio account has access to the following:

  • Native Five9 SMS Profile

  • Five9 Analytics

  • Incoming and outgoing attachments for chatbot sessions delivered using Five9 Web Messenger. This applies to the Conversation node, Rich Media Message Attachments.

  • System variable sys.LAST_MESSAGE_MEDIA where Use File Service is enabled for the Studio account. See Studio Accounts.

  • System variable sys.DOMAIN_ID

 

Studio account users access Studio through the Admin Console.

Studio account users cannot log in to the Studio web site.

Studio users log in to the Studio web site.

Studio users do not access Studio through the Admin Console.

The Admin Console offers SSO support with Okta.

There is no SSO support.

An account administrator within the Admin Console administers Studio account users.

A Studio user within the Studio application administers Studio users.

An account administrator within the Admin Console assigns permissions to Studio account users.

A Studio user within the Studio application assigns permissions to Studio users.

A Studio account user is granted access to only one Studio account.

A Studio user can be granted access to more than one Studio account.

Studio users access Studio APIs using the domain ID.

Studio users access Studio APIs using the Studio account ID.
Note:

A Five9 domain links to one Studio account at a time. A Studio account links to one Five9 domain at a time. You cannot save account properties if you enter a Five9 domain ID already linked to another Studio account.

Service providers require manage.accounts.link-domain permission to link a Studio account to a Five9 domain.

Use File Service

Select this setting to add attachments to chat sessions delivered using Five9 Web Messenger.

This setting is relevant only for Studio accounts linked to a Five9 domain.

Click the toggle to select or deselect Use File Service.