Integrate Digital IVA in Studio with VCC

Implement the following in Studio, then make the necessary changes to VCC.

VCC requires a Studio API key and Studio task key.

Add an API Key

Follow these steps to generate a Studio API key with build permissions.

  1. From the Manage menu, select API Keys.

  2. Click Add API Key.

  3. Fill in the API key properties.

    For more information on API key properties, see API Keys.

  4. Click Edit Permissions.

  5. Select Build to grant build permissions to the API key.

Copy the API Key

Copy the Studio API key to paste in the VCC authentication profile.

  1. From the Manage menu, select API Keys.

  2. Select the API key you added earlier.

    Properties of the selected API key display to the right.

  3. From the properties display, copy the API key.

Create a ChatBot Task

  1. From the Build menu, select Tasks.

  2. From the tabs at the top of the screen, select ChatBot.

  3. Click Create ChatBot task.

  4. Fill in the task properties.

    For more information on ChatBot task properties, see Task Properties - Digital.

Copy the Task Key

Now you have created the ChatBot task, copy the task key to paste in the VCC IVA transfer module.

  1. From the Build menu, select Tasks.

  2. From the tabs at the top of the screen, select ChatBot.

  3. Select the ChatBot task you created earlier.

    Properties of the selected ChatBot task display to the right.

  4. From the properties display, copy the task key.