Integrate Digital IVA in Studio with VCC
Implement the following in Studio, then make the necessary changes to VCC.
VCC requires a Studio API key and Studio task key.
Add an API Key
Follow these steps to generate a Studio API key with build permissions.
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From the Manage menu, select API Keys.
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Click Add API Key.
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Fill in the API key properties.
For more information on API key properties, see API Keys.
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Click Edit Permissions.
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Select Build to grant build permissions to the API key.
Copy the API Key
Copy the Studio API key to paste in the VCC authentication profile.
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From the Manage menu, select API Keys.
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Select the API key you added earlier.
Properties of the selected API key display to the right.
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From the properties display, copy the API key.
Create a ChatBot Task
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From the Build menu, select Tasks.
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From the tabs at the top of the screen, select ChatBot.
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Click Create ChatBot task.
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Fill in the task properties.
For more information on ChatBot task properties, see Task Properties - Digital.
Copy the Task Key
Now you have created the ChatBot task, copy the task key to paste in the VCC IVA transfer module.
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From the Build menu, select Tasks.
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From the tabs at the top of the screen, select ChatBot.
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Select the ChatBot task you created earlier.
Properties of the selected ChatBot task display to the right.
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From the properties display, copy the task key.