Campaign Properties

Fill in the campaign properties when you create or edit a campaign.

For more information about creating campaigns, see Creating Campaigns. Edit campaigns from Campaign Actions.

Campaign Name

Give the campaign a name.

Task

Select the task for the campaign to use.

Passed Parameters

If the campaign requires parameters passed to the task, select those parameters.

The parameters listed are variable content items where the passed parameter property is yes. See Variables.

Caller ID

Select the caller ID from the service numbers associated with your account.

The caller ID is required, so the recipient knows the service to callback.

From Number

The outbound call is made from this number.

If you are running a messaging campaign, the from number must be a valid number assigned to your account.

Display Name

The display name is sent as part of the outbound call.

Simultaneous Virtual Agents (Threads)

Select the maximum number of calls to run concurrently in this campaign.

To make outbound calls, the number must be at least 1.

Dial Timeouts (Seconds)

The time spent waiting for the call to be answered before canceling the call.

The default value is 20 seconds.

Number of Redials

If the call is not answered the first time, how many more times should the number be called in this campaign? 

To call once only, set the number of redials to 0.

If the number of redials is greater than 0 the following parameters become available.

Parameter Description
Redial Busy Interval If the number is busy, call again in this number of days.
Redial Error Interval If there is an error in making the call, call again in this number of days.

Campaign Schedule (List-Based Campaigns Only)

For each day of the week, indicate the following.

  • Run the campaign on this day of the week.

  • Calls are initiated between these times of the day on this day of the week.

  • Select an after hours action for this day of the week. The possible actions are pause and stop.

    Action Description
    Pause At the next scheduled call time, call the next number on the list from the previous day of the campaign.
    Stop At the next scheduled call time, call the first number on the list as if this was the first day of the campaign. Do not take into consideration numbers not called the previous day of the campaign.