QforMe Add to Queue
Use to allocate a waiter to the queue.
In the call flow, QforMe Check Waiter precedes this node.
The QForMe nodes are available when your Studio business account has an active QForMe service. Callers use the QforMe service to request a callback from the next available call center agent instead of waiting in a queue.
Node
Give the node a name.
Select Queue
Add the call to the selected queue.
Queues are created under Build | QforMe | Queues. Create a queue if necessary. See QforMe.
Check Waiter Token
The check waiter token is used to assign the caller to a waiter.
Select or type the variable used to store the token. The token was stored by QforMe Check Waiter.
Callback Phone Number
The customer requests the call center agent call them back on this number.
Select the variable to store the number or type the name of a new variable.
To use the caller's current phone number, select the ANI variable.
From Phone Number
The customer called from this number.
Select the variable to store the number or type the name of a new variable.
Display Name
Select the variable to store the display name or type the name of a new variable.
Dial Attempts
Maximum number of attempts to callback the caller before completing the callback request.
Response
|
Parameter |
Description |
|---|---|
| Response Code |
Adheres to HTTP response status codes. For example, code 200 indicates the request succeeded. To store the response code, select a variable or type the name of a new variable. You could reuse the response code variable from QforMe Check Waiter. |
| Response Message |
Played to the caller if a waiter cannot be allocated to the queue. To store the response message, select a variable or type the name of a new variable. You could reuse the response message variable from QforMe Check Waiter. |
Premium
If the queue type is Premium, pass caller's details to the call center agent.
When accepting the call, the call center agent hears the Customer Information Text (if provided) followed by the Customer Information Audio (if provided).
|
Field |
Description |
|---|---|
| Customer Information Audio | Audio message left by the caller for the call center agent. In the call flow, use the record node to record the message. See Record. |
| Customer Information Text |
Text-To-Speech (TTS) played to the call center agent. It typically includes information extracted from a CRM or datastore about the caller or the call, such as the caller name, time of the call, caller membership status, and caller status. |