Reply

Use the reply node to reply to a message.

The reply node is available for messaging tasks only, including ChatBot and WhatsApp.

Name

Give the node a name.

Message

Enter the SMS message.

To add a variable to the message, complete the following.

Type two curly brackets {{

The variables in your account are displayed in a menu. To filter the list, start typing the name of the variable.
Select the variable.

Post Sending Action

Select if Studio is behind Engagement Workflow and you want to send to the VCC IVR the IVA end state. When configuring these options in Studio, also configure the VCC IVR to receive the IVA end state.

Option	Description
Close Chat	Studio appends :;:;F9_FINISH to the message string. Typically, you configure the VCC IVR to close the chat on receipt of this message.
Transfer to a Live Agent	Studio appends :;:;F9_TRANSFER to the message string. Typically, you configure the VCC IVR to transfer to a live agent on receipt of this message.

Option

Description

Close Chat

Studio appends :;:;F9_FINISH to the message string.

Typically, you configure the VCC IVR to close the chat on receipt of this message.

Transfer to a Live Agent

Studio appends :;:;F9_TRANSFER to the message string.

Typically, you configure the VCC IVR to transfer to a live agent on receipt of this message.

Advanced

Enter the JSON message to send or a variable that contains the JSON message. For more information on variables, see Variables.

The advanced tab is available to ChatBot tasks only.

Example:

This is an example JSON message to illustrate sending data from this node to VCC by wrapping content in the variables key.

"variables": {

"city": "{{city_name}}",

"company": "{{company_name}}"

Rich Media

Attach a file or URL to a ChatBot or WhatsApp message.

The Rich Media tab is available to ChatBot and WhatsApp tasks only. For message attachments to be delivered in ChatBot sessions, the Studio account must be configured by the service provider to link to a Five9 domain with Use File Service enabled. See Studio Accounts.

Column	Description
	Re-order the attachments using a drag and drop motion.
Attachment Type	Select from: image, video, audio, document, sticker.
File/URL	Enter the public URL of the file to attach. If the public URL is stored in a variable, type {{ and select from the available options.
	Attach a file from Studio content items. For more about Studio content items, see Content. For more about how to add a file to Studio content items, see Files.
	Delete the attachment. Hover over the row to see the icon.

Delivery Notification

Receive delivery notifications.

To use this feature, you must host a web service capable of receiving notification events.

Field	Description
Webhook URL	Enter the URL for your web service.
Query Parameters	Pass additional parameters to your web service. These parameters are included with the notification events. They are often used to differentiate one SMS (message) from another.