Reply

Use the reply node to reply to a message.

The reply node is available for messaging tasks only, including ChatBot and WhatsApp.

Name

Give the node a name.

Message

Enter the SMS message.

To add a variable to the message, complete the following.

  1. Type two curly brackets {{

    The variables in your account are displayed in a menu. To filter the list, start typing the name of the variable.

  2. Select the variable.

Advanced

Enter the JSON message to send or a variable that contains the JSON message. For more information on variables, see Variables.

The advanced tab is available to ChatBot tasks only.

Example:

This is an example JSON message to illustrate sending data from this node to VCC by wrapping content in the variables key.

{
"variables": {
"city": "{{city_name}}",
"company": "{{company_name}}"
}
}

Attachment

Attach a file or URL to a ChatBot or WhatsApp message.

The attachment tab is available to ChatBot and WhatsApp tasks only. For message attachments to be delivered in ChatBot sessions, the Studio account must be configured by the service provider to link to a Five9 domain with Use File Service enabled. See Account Properties.

Column

Description

Re-order the attachments using a drag and drop motion.

Attachment Type

Select from: image, video, audio, document, sticker.

File/URL

Enter the public URL of the file to attach. If the public URL is stored in a variable, type {{ and select from the available options.

Attach a file from Studio content items.

For more about Studio content items, see Content.

For more about how to add a file to Studio content items, see Files.

Delete the attachment. Hover over the row to see the icon.

Delivery Notification

Receive delivery notifications.

To use this feature, you must host a web service capable of receiving notification events.

Field

Description

Webhook URL

Enter the URL for your web service.

Query Parameters

Pass additional parameters to your web service. These parameters are included with the notification events. They are often used to differentiate one SMS (message) from another.